Privacy & Cookies Policy

Here at Charterhouse Voice & Data, we take data protection seriously and safeguarding privacy is important to us. This policy sets out the basis on which any personal information we may collect from you via our website, or you provide to us, will be processed and used by us. It also describes how we use cookies and how you can manage them.

When we refer to “we”, “our” or “us” we are referring to Charterhouse Voice & Data, The Gate House, 5 Chapel Place, Rivington Street, London, EC2A 3SB (Company No. 02804354).

Information we may collect from you

By using our website or by registering for any services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

As a result of this confirmation we may collect and process the following data about you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to services, posting material or requesting information on products and services.
  • We may ask you for information when you report a problem with our website, if you contact us, we may keep a record of that correspondence (including email and phone conversations)
  • Your name, address, telephone numbers, email address and other information ( including social media contact information ) which you supply to us
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access

How we may use the information collected

We may use information held about you in the following ways:

  • to ensure that content from our website is presented in the most effective manner for you and for your viewing hardware ( tablet, phone, computer )
  • to provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes
  • to track and analyse the usage of our website
  • to satisfy and meet our legal and regulatory requirements
  • to allow you to participate in interactive features of our services, when you choose to do so
  • to notify you about changes to our products and services

Unless required to by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

Disclosure of your information

We may disclose your personal information to any member of Charterhouse Voice & Data.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others.

In order to provide you with requested services we may need to transfer your personal information to subcontractors based in countries outside the European Economic Area (EEA). We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Privacy & Cookies Policy.

IP addresses and cookies

  • IP addresses

We may collect information about your computer, including your IP address, operating system and browser type for system administration, this data does not uniquely identify any individual.

  • Cookies

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer.

We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

Our website uses cookies which help to identify you and any particular interests or preferences you express, making your future website visits to us more efficient. Save for the use of cookies, we do not automatically log data or collect data. You can set your computer browser to reject cookies but this may stop your use of certain parts of our website and make the experience less intuitive.

 

Cookies are essential to using the website, as they gather information on the type of hardware and OS you’re using to view our website. We use this information to optimise our website for your hardware and OS, in order to help us to try and give you best experience no matter which platform you use. The listing below shows all the cookies that will be used if you accept use of the cookies, the functions they will perform and how long before they expire:

 

Hubspot

 

__hstc

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

(Expires: 2 years)

 

hubspotutk

This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

(Expires: 10 years)

 

__hssc

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

(Expires: 30 min)

 

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.
(Expires: None. Session cookie)

 

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.

(Expires: 2 years)

 

__hs_do_not_track

This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.

(Expires: 2 years)

 

__hs_testcookie

This cookie is used to test whether the visitor has support for cookies enabled.
(Expires: Session cookie)

 

hsPagesViewedThisSession

This cookie is used to keep track of page views in a session.
(Expires: Session cookie) 

 

messagesUtk

This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.

 

 

 

Google

Analytics.js JS Library

 

_ga

Used to distinguish users

(Expires: 2 years)

 

_gid

Used to distinguish users

(Expires: 24 hours)

 

_gat

Used to throttle request rate

(Expires: 1 minute)

 

AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

(Expires: 30 seconds to 1 year)

 

_gac_<property-id>

Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

(Expires: 90 days)

 

ga.js

 

__utma

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

(Expires: 2 years from set/update)

 

__utmt

Used to throttle request rate

(Expires: 10 minutes)

 

__utmb

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

(Expires: 30 mins from set/update)

 

__utmc

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

(Expires: End of browser session)

 

__utmz

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

(Expires: 6 months from set/update)

 

__utmv

Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

(Expires: 2 years from set/update)

 

Your consent to our use of cookies

On our website, there is a notice which tells you that we use cookies and which provides a link to this Privacy & Cookies Policy to demonstrate how we use cookies and how you can change which cookies you chose to accept.

If you click ‘agree and continue’ you are also providing your consent to those cookie settings and unless and until you change your settings, you’ve agreed to them. Going forward from the point you accept the cookies we have told you about those cookies and you’ve decided not to block them, so we will assume that unless and until you change your settings, you’ve agreed to them.

Additionally, if you change the settings using your browser settings, you are giving your consent to our use of those cookies which you have not disabled.

 

How to reject and manage cookies

You can choose not to allow cookies in your browser settings. How you do this will depend upon the browser you are using. More information on cookies, their use and how to accept or reject them can be found at www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

As our cookies are largely aimed at improving the user experience on the website, you may find that if you block certain cookies you may experience deterioration in the service you receive.

 

Links to External Websites

Any links from our website to other websites are provided merely for your convenience and do not imply our recommendation of the content or the provider of the other website. If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.

 

How can I find out what information Charterhouse Voice & Data holds about me?

 

You have the right to see a copy of the personal information we hold about you and to have any inaccuracies corrected.

 

If you would like to do so, please send your request to:

 

Data Privacy,
Charterhouse Voice & Data,
The Gate House,
5 Chapel Place,
Rivington Street,
London,
EC2A 3SB

 

privacy@cvd.plc.uk