Inbound Telephony
Most companies know what they're doing for outbound telephony but forget to develop an inbound customer contact strategy. Have you asked these questions:
- What message do you want to convey to your customers?
- Do you want to play recorded messages before presenting calls?
- Do you want to route calls to one number/range to multiple locations?
- Do you want to be transparent about call charges?
- Do you want to gain revenue from your calls?
- Or would your customers appreciate a freephone number?
Number translation services (NTS) can give you great flexibility. Geographic numbers (e.g. 0207 for Central London) can be pointed elsewhere (e.g. 0141 for Glasgow) if you want to "look" like you have a presence in different geographical locations.
Equally, non-geographic numbers (NGN) - 03xx, 08xx, 09xx - can be "pointed" at any STD number, in this country or abroad. Moreover, they can allow you the flexibility to offer free calls (03xx/0800), national rate calls (0844), revenue share (0844/0871) minutes and premium rate (09xx) services. We can advise you on the Phonepay Plus regulatory implications of the options available, guide you on the image that different NGNs present, and discuss the flexible call routing options our inbound services can offer your business.
Ofcom regulations have changed regarding revenue sharing on 0870 numbers, so if you're currently using these number ranges, you need to review this urgently as it will be costing you money. Contact us today and we'll help develop an inbound strategy that works for you.
