Interaction Control
Just having content control can be a lonely business. Everything you need to know is at your fingertips, but you've got nobody to share it with. Likewise, having communications control on its own is frustrating. You're all having a nice chat, wishing you had the content to make it a meaningful dialogue. The solution is to bring people and information together so that they can interact.
There are two stages to providing full interaction control:
- Presence and availability management
- Interaction across multiple media types
Presence and Availability Management
These desktop tools let users "see" the status of colleagues and external parties. If they're not available, the user knows why. If they are, they can choose the most appropriate communications channel. It's just as if they are all in the same office.
Interaction Across Multiple Media Types
The same tools that deliver presence information also can be used to launch audio and video conferencing session. And at the click of a button, the conference can become collaborative - any application or document can be shared between the parties on the call. Project plans can be amended, content can be checked, presentations can be delivered. And, thanks to the web, it can happen with internal and external parties alike.
Interaction control tools mean that unnecessary travel is eliminated, the company is greener, people are more responsive, projects are completed faster and customers are more satisfied. Who wouldn't want to explore those possibilities? Contact us and let us explore them with you.
