Case Studies
Serviced Office Group
The Customer
Serviced Office Group plc is a provider of flexible office space that owns or manages a total of 16 business centres, currently compromising 2,854 workstations. Business centres are located in London, the southeast and beyond.
The Challenge
Maintenance across multiple legacy PBXs whilst migrating to a standard IP platform; simplified supply chain for ICT; low cost calls, lines and high-speed Internet, with client billing; and high quality, easy to use reprographics with billback.
The Solution
Full maintenance across all sites; new IP telephone system migration; Charterhouse calls & lines to all sites with 100 Meg data circuits; and Sharp MFDs for reprographics.
The Result
Improved service delivery margins for core services; lower network service charges; significantly better and faster user services; simple customer billing; and improved supply chain management.
Complete office technology suite drives new revenue streams and creation of value-adding business services to thousands of end-users.
Charterhouse provided Serviced Office Group with 24/7 bespoke support on TDM-PBXs from Avaya, Nortel and Siemens, Avaya IP Office systems for migrated sites, complete voice and data network services, and Sharp MX-range multifunctional devices, all with complete user billing.
“We enjoy a very strong working relationship with Charterhouse. Our top suppliers all understand that they’re part of delivering services to hundreds of customers, not just one large customer, and they take pride in helping us to achieve excellence. My main objectives are to reduce the end-customer’s costs, to improve the service levels we deliver and to do so with better margin delivery to the Group. CVD helps me to meet all these goals.”
- Lee Pyle, Group Services Director, Serviced Office Group
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