Case Studies
Harlequin Mills & Boon
The Customer
Mills & Boon is part of Harlequin Enterprises Ltd, the global leader in series fiction and one of the world’s leading publishers of women’s fiction.
The Challenge
Combine three aging telephone systems into one IP platform and improve customer service.
The Solution
A new converged infrastructure running IP telephony and contact centre applications.
The Result
Annual cost savings of £20,000, improved internal productivity and improved customer service including automated credit card payments.
New IP telephony system dramatically reduces costs whilst enabling customer automation in the contact centre.
Charterhouse provided Mills & Boon with an HP Procurve LAN and Mitel 3300 ICP, Contact Centre Business Edition, Intelligent Queue, NuPoint Messenger, IP phones and IP DECT handsets for warehouse staff.
“I enjoy a really good working relationship with Charterhouse. Both on a business level and technical level, they genuinely understand what we’re seeking to achieve. The IP telephony and contact centre solution has delivered all we were initially looking for and we continue to work with CVD to get the most out of our investment.”
- Steve Smith, Information Systems Manager
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