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Offering a combination of remote management software and support services, Charterhouse Voice & Data can manage your entire document environment with services tailored specifically around the needs of your business.
By using our services you can focus on your core business goals, whilst we work hard to improve your infrastructure, business efficiencies and most importantly enhance the success of your workforce.
You benefit from the support of a highly qualified team of experts from just one point of contact, ready to help as and when you need and the re-assurance we are continuously monitoring your print infrastructure to maximise uptime.
Remote One is our remote monitoring system that continuously collects and analyses usage data, such as device status and meter readings, to ensure that device availability and performance is optimised.
Remote One combines a suite of intelligent management reporting tools with an optional email or SMS notification service. It proactivity monitors your device fleet to predict and address issues before they impact on systems performance.
Charterhouse Voice & Data will commit to both response and fix times and offer a range of flexible support packages to suit your business; 9 to 5 or 24/7.
In combination, our Remote One software and customised support services deliver the following benefits.
- Increased visibility and control through intuitive reporting tools
- Improved green credentials with reduced number of printers, less wastage with cartridges and paper and central control of printer settings
- Project management, implementation and ongoing support and analysis from qualified Charterhouse technical experts
- Real time reporting of faults and integration into your existing help desk
- Automated inventory control of toner and maintenance kits for all devices