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Leisure & Entertainment Solutions

Charterhouse Voice & Data service a number of leisure and entertainment clients, including conference facilities, hotels, museums, restaurants, sports clubs, theatres, theme parks and tourist resorts. Whilst they offer a diverse range of services, they also have a lot in common:

  • Complex sites - large campuses, listed buildings and hard-to-reach areas
  • The desire to ensure a rich visitor experience and encourage repeat visits
  • Large numbers of staff, often temporary and frequently transitory
  • The need to control visitor access to parts of their building estate
  • Guest registration, requiring efficient ticketing and customer service
  • The need to innovate; to create new services for visitors and new revenue streams

Our leisure and entertainment solutions are designed to meet the specific requirements of this dynamic market. They enable a greater degree of engagement with the end-users and allow our clients to enjoy a range of benefits:

  • Multimedia, multi-site contact centres improve customer service, booking and ticketing
  • Wireless solutions connect mobile workers and remote locations whilst offering add-on services to guests (fee-paying, Wi-Fi access)
  • Easy-to-use ICT tools improve adoption rates and reduce the requirement for end-user training
  • Digital media systems allow for centralised management of digital signage and media streaming applications
  • Ultra-high-speed Internet access and networking to facilitate more efficient, modern working practices
     

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“Merlin Entertainments Group is the second largest visitor attraction business in world; with household name brands like Alton Towers, Chessington World of Adventures, LEGOLAND, The London Eye, Madame Tussauds and Thorpe Park in our portfolio. It’s crucial to our success that we deliver a fantastic user experience and technology is a big part of that. We rely on Charterhouse to deliver quality solutions and services for us, all over the world.”

Chris Dare
IT Director, Merlin Entertainments Group

 

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Discover how we help leisure and entertainment companies like yours

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