Leisure & Entertainment Solutions
Charterhouse takes great pride in the fact that when people go out to enjoy themselves, there's a good chance that they'll do so with a customer of ours. Our leisure and entertainment clients include conference facilities, hotels, museums, restaurants, sports clubs, theatres, theme parks and tourist resorts. A diverse assortment, but they have a few things in common:
- Complex sites: large campuses, listed buildings, hard-to-reach areas, etc
- The desire to ensure a rich visitor experience - and repeat visits
- Large numbers of staff, often temporary, frequently transitory
- The need to control visitor access to parts of their building estate
- Guests registering, staying overnight, needing efficient ticketing and service, etc
- The need to provide new services for visitors to generate new revenue streams
Our leisure and entertainment solutions are designed to meet the specific needs of this complicated market. They allow our clients in this sector benefit from:
- Multimedia, multisite contact centres for improved service, booking and ticketing
- Wireless: for mobile staff, outlying areas, and for guest (fee paying) Internet access
- Security: access control and IP CCTV to keep visitors safe and campuses secure
- Simple-to-use ICT tools to minimise end-user training needs and speed uptake
- Digital media systems: to allow management of digital signage and streaming media
- Ultra high-speed Internet access and networking to facilitate new working practices
“Merlin Entertainments Group is the second largest visitor attraction business in world with household name brands like Alton Towers, Chessington World of Adventures, Dungeons, LEGOLAND, Merlin Entertainments, London Eye, Madame Tussauds and Thorpe Park in our portfolio. It’s crucial to our success that we deliver a fantastic user experience and technology is a big part of that. We rely on Charterhouse to deliver quality solutions and services for us, all over the world, so that we can exceed our customers’ service expectations.”
Chris Dare, IT Director, Merlin Entertainments Group
If you speak to Charterhouse, you'll soon discover that some of the world's largest and most prestigious leisure industry names rely on us for their technology. Please contact us for a consultative visit.
