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Case Studies

An insight into how Charterhouse Voice & Data help our customers:

The Alan Turing Institute

Named in honour of Alan Turing, the pioneering mathematician and computer scientist. The key to continued success at The Institute was the successful collaboration of researchers across a wide range of disciplines and how technology plays a vital role in enabling these workgroups to come together.


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Red Funnel

Red Funnel has been running passenger ferries from Southampton for over 150 years and runs services to the Isle of Wight 24 hours a day every single day of the year.

Moving from reactive, telephone-only customer engagement centre to a robust, Mitel-based, omnichannel Contact Centre has transformed customer experience and improved satisfaction.


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Barretts is a car dealership chain providing sales and aftercare services for several major car brands across eight franchises.

The deployment of a Mitel and SIP integrated VOIP telephony solution reduced IT costs and helped deliver an exceptionally professional customer experience.

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Astrum Education

Astrum Education delivers a unique education experience across its three central London colleges and one head office. Through its Astrum Learning Programme (ALP) it provides every student with a tailored education plan, based upon motivation, interest, aptitude and ability.

Roll-out of a centralised voice and data solution, utilising Mitel and managed hosting services (VMware), to deliver a scalable communication infrastructure that can support UK and international teams with improved collaboration tools, whilst significantly reducing costs.

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M&C Saatchi

M&C Saatchi is an international advertising agency, founded in London in 1995. It has 27 offices in 18 countries, clients include Etihad Airways, Peroni, Adidas, Direct Line Insurance, Daily Mail and Boots.

Designed and installed an IP-based communications infrastructure, with worldwide scalability, to improve collaboration of a globally dispersed workforce.

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Jeroboams Group is a leading wine importer, wholesaler and retailer with nine stores and a head office location with warehouse.

Delivered an IP telephony rollout featuring hotdesking, wireless LAN, advanced security and network services, whilst consolidating disparate telephone systems. This resulted in a 35% reduction in annual telephony and rental costs with simple multi-site management.

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Serviced Office Group

Serviced Office Group plc is a provider of flexible office space that owns or manages a total of 16 business centres, currently compromising 2,854 workstations.

Provided IP telephone system migration, with 100Meg data circuits and reprographics solution that resulted in improved service delivery margins for core services; lower network service charges; significantly better and faster user services; simple customer billing; and improved supply chain management.


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Shepherds Bush Housing Group

SBHG is a family of successful businesses providing housing, regeneration and community support services. They own and manage 5,000 properties across 11 London boroughs.

SBHG achieved annual savings of £100,000 on reprographics costs through a centralised in-house document management solution.

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Volunteering England

Volunteering England (VE) is the national volunteering development agency for England, committed to supporting, enabling and celebrating volunteering in all its diversity

Supply of end-to-end IP convergence to provide capacity expansion remote working and simplified management.

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 Red Funnel Ferries Case study

Transforming customer service

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at Charterhouse Voice & Data


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